Support

Need a hand? Email lynz.app@hotmail.com. We usually reply within two working days.

Purchases

I bought Lynz, but it's asking me to pay again

Tap Restore purchases at the bottom of the paywall. Make sure you're signed in to the same Apple Account you bought with (Settings › your name › Media & Purchases).

How do I cancel my monthly subscription?

Open Settings › your name › Subscriptions › Lynz, or in Lynz go to Camera settings › Lynz Pro › Manage subscription. You keep access until the end of the month you've paid for.

Can I switch from Monthly to Lifetime?

Yes. Buy Lifetime from the paywall or Camera settings, then cancel the monthly subscription so it doesn't renew.

How do I get a refund?

Payments go through Apple, so refunds are requested at reportaproblem.apple.com.

Your videos and photos

Where are my files?

In Lynz's Library, and also in the Files app under On My iPhone › Lynz › Originals. From there you can copy them to iCloud Drive or a computer.

Will I lose my videos if I delete the app?

Yes. Deleting Lynz deletes its library from your iPhone. Save the ones you want to keep to Photos, or copy them from the Files app, first.

I deleted something by mistake

Open Library › Recently Deleted. Items stay there for 30 days before they're deleted for good.

Camera

Why can't I pick 120 fps or HDR?

Lynz only offers what your iPhone and the selected lens support. Lynz never lowers your frame rate without telling you.